At Lilian Voyage, we value your satisfaction and stand behind the quality of our products. If you are not completely happy with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 1–3 days of receiving your order. To be eligible for a return:
- The item must be in unused and original condition
- It must include all original packaging and tags
- The return must be requested within the specified time frame
2. Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will provide instructions and guide you through the process.
3. Refund Method
Since we only accept Cash on Delivery, refunds will be processed through cash on next delivery. Please allow 1–3 business days for processing once the return is approved.
4. Non-Returnable Items
The following items are not eligible for return:
- Used, damaged, or washed items
- Items returned without original packaging
- Items returned beyond the 1–3 day window
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 1–3 days of delivery. We will replace the item or arrange a return at no additional cost to you.
6. Contact Us
For all return-related inquiries, please reach out to us at:
📧 [email protected]