At Lilian Voyage, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website.

1. Information We Collect

When you visit our website, we may collect the following types of information:

  • Personal Information: such as your name, phone number, email address, and shipping address when you place an order or contact us.
  • Usage Data: including your IP address, browser type, and device information to help us understand how visitors interact with our website.
  • Communication Data: any messages or emails you send to us, including inquiries and customer service interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your order or inquiry
  • To improve our website functionality and user experience
  • To send you updates, promotions, or news (if you opt-in)

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 1–3 days after your request for deletion is confirmed or your order is completed, unless legally required to retain it longer.

4. Opt-Out Instructions

If you do not wish to receive promotional emails or updates, you can opt out at any time by:

  • Clicking the “unsubscribe” link included in promotional emails
  • Contacting us directly at [email protected] and requesting removal from our mailing list

Please allow 1–3 business days for us to process your opt-out request.

5. Security of Your Information

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. While no method is 100% secure, we continuously improve our practices to ensure the safety of your data.

6. Updates to This Policy

We may update this Privacy Policy from time to time.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 [email protected]